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Our Terms and conditions

Terms and Conditions

Welcome to the Hazle Ceramics Ltd websites Terms and Conditions. These Terms and Conditions apply to the use of this website at www.hazle.com and www.hazlespotterybarn.co.uk . By accessing these websites and/or placing an order you agree to be bounded by these Terms and Conditions.

Using these websites indicates that you accept these Terms regardless of whether or not you choose to register or order from us. If you do not accept these Terms and Conditions do not use these websites.

These websites are operated by

Hazle Ceramics Ltd a company registered in England & Wales,

Our contact details are as follows:

33/35 Barleylands Craft Village. Barleylands Rd. Billericay. Essex. CM11 2UD. .

E-mail:  info@hazle.com

Telephone Number: (+44) 1268 270892

Our registered office is at   11.Queens Road. Brentwood.Essex.CM14 4HE

Our company registration number is 3901332.

Our VAT registration number is  546 1883 23

  1. 1. INTRODUCTION:

1.1          We may revise these Terms and Conditions at any time by updating this posting. You should check these websites from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of these websites. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use these websites.

  1. 2. ORDERING FROM US.

2.1          You are deemed to have placed an order with us by ordering via our online checkout process. As part of the checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement indicating the items ordered.

2.2          Our acceptance of an order starts when you place the order. You are charged at this point and the purchase contract is deemed made, subject to Clause 2.6. If you cancel the order as per Clause 4… you will then be refunded.

2.3          Please note that our standard terms of delivery specify that goods will be despatched up to 28 days from date of order. However, due to the hand-building/design of the products and the limited edition sizes of some of the products we may take longer to deliver the goods.

2.4          All items will be sent by “Trace and Track” or “International Signed” (or similar postal methods) and appropriate insurance/postal charges will be added to your order. We will send you a despatch confirmation by email.

2.5          We will inform you at the earliest opportunity if we are unable to meet the 28 day deadline.

If you are unhappy with the delivery time, we will discuss the matter with you and agree the way forward. If you do wish to cancel the order we will  refund any charges taken from you, on receipt of a cancellation email/letter.

2.6          We may refuse to accept an order:

a)            Where goods are not available

b)            Where we cannot obtain authorisation for your payment

c)             If there has been a pricing or product description error

d)            If you do not meet any eligibility criteria set out in our terms and conditions

  1. 3. PRICING

3.1          All prices include VAT (where applicable) at the current rates. We reserve the right to express the price inclusive of VAT.

3.2          Where we make additional charges for packing and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown on the order pages.

3.3                Overseas orders.  The price stated in the shop includes post & packing in place of VAT.  There is a mandatory insurance charge addedper item.

3.4                Our prices are reviewed periodically.

3.5                International Payment- Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add on additional processing or administration charges in relation to such payment which international credit card holders will be liable to pay.

3.6               Hazle Ceramics products are sold on a duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for  international delivery.

  1. 4. CANCELLATION AND RETURNS POLICY

 

4.1          If you wish to cancel an order

a)            You can notify us by email to info@hazle.com before we despatch the goods to you; or

b)            Where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2          You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The cost of returning goods to us shall be borne by you.

4.3          Upon receipt and inspection of the goods and packaging we will give you a full refund of the amount paid or an exchange credit as required, subject to Clause 4.4.

4.4          The right to a full refund as referred to in Clause 4.2 will not apply in the following circumstances:

a)                   To any products that we have made or customised specifically for you, unless we have made a    mistake in production.

b)                   To any product that has been specifically ordered in for you from another manufacturer or supplier

c)                   In the event the product has been used.

d)                   If the product and its packaging are not in a re-saleable condition.

These provisions do not affect your statutory rights.

4.5          If the goods are not delivered, due to external issues (e.g. lost in post), we will replace the item or refund you, whichever you prefer, subject to:

a)            A 14 day waiting period, from the date that the lost item is reported to the Postal Authorities.

b)            A written guarantee from you to return the goods, should they eventually arrive, at your cost, if we deem it necessary. If you receive the goods in a damaged state please contact us as we may agree to the disposal of the item.

4.6          If goods arrive damaged, you must inform us within 3working days to arrange replacement.

  1. 5. LICENCE

5.1          You are permitted to print and download extracts from the Website for your own use on the following basis:

a)            No documents or related graphics on this Website are modified in any way;

b)            No graphics on this Website are used separately from accompanying text; and

c)             Any of our copyright and trade mark notices and the permission notices appear on all copies.

5.2          Unless otherwise stated, the copyright and other intellectual property rights in all material on these Websites (including without limitation photographs and graphical images) are owned by us or our licensors. For the purpose of these terms and conditions, any use of extracts from these websites other than in accordance with clauses above for any purpose is prohibited. If you breach any of the terms and conditions, your permission to use these websites terminates automatically and you must immediately destroy and downloaded or printed extracts from this website.

5.3          Subject to Clause 5.1   no part of these websites may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4          Any rights not expressly granted in these terms are reserved.

  1. 6. SERVICE ACCESS

 

6.1          Whilst we endeavour to ensure that these websites are normally available 24 hours a day, we will not be liable if for any reason these websites are unavailable at any time or for any period.

6.2          Access to these websites may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

  1. 7. VISITOR MATERIAL AND CONDUCT

 

7.1          Other than personally identifiable information, which is covered under the PRIVACY POLICY, any material you transmit or post to these websites will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial and non-commercial purposes.

7.2          You are prohibited from posting or transmitting to or from these websites any material:

a)            That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

b)            For which you have not obtained all the necessary licences and/or approvals.

c)             Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world, or

d)            Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3          You may not misuse these websites (including, without limitation, by hacking).

7.4          We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breaches of clauses   7.2 or 7.3

  1. 8. LINKS TO AND FROM OTHER WEBSITES

 

8.1          Links to third party websites from these websites are provided solely for your convenience. If you use these links, you leave these websites. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to these websites, you do so entirely at your own risk.

8.2          If you would like to link to these websites, you may only do so on the basis that you link to, but do not replicate, the home page of these websites and subject to the following conditions:

a)            You do not remove, distort or otherwise alter the size or appearance of the Hazle Ceramics/Hazle’s Pottery Barn logos.

b)            You do not create a frame or any other browser or border environment around the websites.

c)             You do not in any way imply that we are endorsing any other products other than our own.

d)            You do not misrepresent your relationship with us nor present any other false information about us.

e)             You do not otherwise use any Hazle Ceramics Ltd trademarks displayed on this website without our express written permission.

f)             You do not link from a website that is not owned by you; and

g)             Your website does not contain content that is distasteful, offensive or controversial, infringed any intellectual property rights or other rights of any other

We expressly reserve the right to revoke the right granted in clause 8.2 for breach of these terms and take any action we deem appropriate.

8.3          You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause …..

  1. 9. DISCLAIMER

9.1          While we endeavour to ensure that the information on these websites is correct, we do not warranty the accuracy and completeness of the material on these websites. We may make changes to the material on these websites, or to the products and prices described in them, at any time without notice. The material on these websites may be out of date, and we make no commitment to update such material.

9.2          The material on these websites is provided “as is” without any conditions, warranties or other items of any kind. Accordingly, to the maximum extent permitted by law, we provide you with these websites on the basis that we exclude any representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these items and conditions might have effect in relation to these websites.

  1. 10. LIABILITY

10.1        We, any other party (whether or not involved in creating, producing, maintaining or delivering this website) and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss of damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence)contract or otherwise) in connection with these websites in any way or connection with the use, inability to use or the results of use of these websites, any websites linked to these websites or the material on such websites, including, but not limited to loss or damage due to viruses that may infect your computer software, data or other property on account of your access to, use of, or browsing this website or your downloading of any other material from these websites or any other website linked to these websites.

10.2        Nothing in these Terms and Conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud;(iii) misrepresentation as to a fundamental matter; or (iv) any liability that cannot be excluded or limited under applicable law.

10.3        If your use of material on these websites results in the need for servicing, repair or correction of equipment, software or data, you assume all cost thereof.

10.4        You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses,  costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of these websites, or the use by any other person using your registration details.

  1. 11. GOVERNING LAW AND JURISDICTION

11.1        These terms and conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.

11.2        We do not warrant that materials/items for sale on these websites are appropriate or available for use outside the United Kingdom. It is prohibited to access these websites from territories where its contents are illegal or unlawful; if you access these websites from locations outside the United Kingdom, you do so at your own risk and your are responsible for compliance with local laws.

  1. 12. MISCELLANEOUS

12.1        You may not assign, sub-licence or otherwise transfer any of our rights under these terms and conditions.

12.2        If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

12.3        Only the parties to these terms and conditions may seek to enforce them under the Contracts (Right of Third Parties) Act 1999